RETURNS & EXCHANGES
You may return or exchange all undamaged, unused items purchased at orthobrace.com.au within 2 weeks of original delivery. All returned items must include the original labels and packaging. If the merchandise is damaged, used, or without labels, we will be unable to credit your account or exchange for other product. The purchaser is responsible for return shipping charges. No returned merchandise will be accepted without a Return Authorisation (RA), please contact us via email at email@example.com and we will reply within 24 hours. Within 2 weeks of receipt, we will credit the same card used in the initial transaction. If you received the wrong order or a damaged garment, please contact us immediately.
Sales of any discontinued items are final. No returns or exchanges accepted.
Please save all tracking information until we have confirmed receipt.
Ship authorised returns to the following address:
Medical Accessories of Australia
Unit 11 / 43 Lang Parade
Milton QLD 4064
For obtaining an RA or for questions regarding our return policy please contact us at firstname.lastname@example.org
To cancel an order, please email us at email@example.com no later than 48 hours after you have placed your order. Any cancellations received after 48 hours will incur a $20 restocking fee.